Customer Service Representative (CSR)
$37,440–$41,600 year
On-siteLeander, Texas, United States
Leander, Texas, United StatesOn-siteFull Time$37,440–$41,600 year
Full Time
Job Summary
Answer and manage incoming calls, handling job requests and appointment scheduling. Schedule and coordinate jobs by matching craftsmen to work orders, while conducting outbound sales calls to follow up on estimates and convert leads. Use approved scripts to maintain brand consistency and track scheduling data in Dispatch & ClientTether software. Handle customer service requests and complaints professionally, ensuring accurate record-keeping for seamless follow-ups. Meet monthly booking goals and customer satisfaction targets to support business operations.
Required Qualifications
- Strong Communication & People Skills
- Friendly & Professional Demeanor
- High Attention to Detail & Organization
- Comfortable Making Outbound Calls
- Proficient with Basic Software & Technology
- Ability to Work in a Fast-Paced Environment
- Self-Motivated & Independent
Desired Qualifications
- Experience in a Customer Service, Office Admin, or Call Center Role
- Familiarity with Home Repairs & Remodeling
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