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Goodwill of ColoradoPosted 4 weeks ago
EXPIRED

Customer Service Representative (CSR)

$39,520–$52,000 year

On-siteAurora, Colorado, United States

Part TimeHigh School Or EquivalentLarge

Job Summary

Respond promptly to customer inquiries, processing sales orders, returns, shipment delays, and quotations while managing complaints with discretion. Create professional bids and proposals, coordinate customer visits, and fulfill product sample requests. Track shipments to ensure timely delivery, verify artwork approval, and correspond with Supply Chain on overseas orders. Communicate regularly with the Sales Team, art department, and management to streamline workflows and attend production meetings. Maintain functional knowledge of all label products and back up team members as needed.

Required Qualifications

  • 2 or 4-year college degree or relevant work experience
  • High level of professionalism and interpersonal skills to handle all aspects of customer service and project management
  • Strong working knowledge of customer service principles, practices and skills
  • Customer focused attitude, passion for quality and a willingness to quickly cultivate product expertise
  • Demonstrate ability to prioritize, problem solve and manage numerous projects on tight deadlines
  • Intermediate computer skills and knowledge of MS Office Suite, and able to learn industry standard software
  • Familiarity with enterprise resource planning systems
  • Professional level written and verbal communication skills, strong decision-making ability and attention to detail
  • Ability to work well with all levels of internal management and staff, as well as, outside customers and suppliers
  • Demonstrated ability to work with a diverse team and remain professional under pressure
  • Have their own camera that shoots 4k or higher
  • High school diploma or equivalent education
  • Must pass conditional post offer background investigation and drug screen
  • Continuously (5-8 hours)
  • Frequently (3-4 hours)
  • Occasionally (1-2 hours)
  • Never
  • Heavy: 45 lbs & over - NEVER
  • Moderate: 15-44 lbs - OCCASIONALLY
  • Light: 14 lbs & under - OCCASIONALLY
  • Heavy: 45 lbs & over - NEVER
  • Moderate: 15-44 lbs - OCCASIONALLY
  • Light: 14 lbs & under - OCCASIONALLY
  • Above Shoulder - OCCASIONALLY
  • At Shoulder - OCCASIONALLY
  • Below Shoulder - OCCASIONALLY
  • Above Shoulder - OCCASIONALLY
  • At Shoulder - OCCASIONALLY
  • Below Shoulder - OCCASIONALLY
  • Above Shoulder - OCCASIONALLY
  • At Shoulder - OCCASIONALLY
  • Below Shoulder - OCCASIONALLY
  • Above Shoulder - OCCASIONALLY
  • At Shoulder - OCCASIONALLY
  • Below Shoulder - OCCASIONALLY
  • Above Shoulder - OCCASIONALLY
  • At Shoulder - OCCASIONALLY
  • Below Shoulder - OCCASIONALLY
  • Above Shoulder - OCCASIONALLY
  • At Shoulder - OCCASIONALLY
  • Below Shoulder - OCCASIONALLY
  • Use of legs only (stairs) - OCCASIONALLY
  • Use of arms & legs (ladders) - NEVER
  • Visual, close - CONTINUOUSLY
  • Visual, distant - CONTINUOUSLY
  • Visual, depth perception - CONTINUOUSLY
  • Simple grasping - CONTINUOUSLY
  • Fine Manipulation - CONTINUOUSLY
  • Repetitive Movements - CONTINUOUSLY
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