Customer Service Representative- CSR
$31,200–$31,200 year
On-siteLindale, Texas, United States
Job Summary
Answer and manage incoming calls through a multi-line phone system, listening carefully to customer concerns and gathering accurate information. Schedule service appointments based on availability and company procedures while entering and updating customer information in ServiceTitan. Maintain detailed notes on accounts and explain Faithco's services, identifying opportunities to offer available services or maintenance plans. Make a limited number of outbound calls for follow-ups and customer outreach. Assist with general office and administrative responsibilities to support a positive customer experience from the first phone call through appointment scheduling. Full-time, in-office role Monday through Friday, 8:00 a.m. to 5:00 p.m., starting at $15.00 per hour. Located at 18601 Highway 69 N, Lindale, Texas 75771.
Required Qualifications
- Have previous customer service, call center, receptionist, sales, or office experience
- Be comfortable answering multiple incoming calls through a multi-line phone system
- Have strong communication and active-listening skills
- Be confident speaking with customers by phone
- Be comfortable with a small amount of sales and outbound calling
- Be able to explain services clearly without using high-pressure sales tactics
- Remain calm, patient, and professional when assisting customers
- Be organized, dependable, and detail-oriented
- Have strong computer and data-entry skills
- Be able to manage multiple tasks and changing priorities
- Work well independently and as part of a small office team
- Be comfortable working in a fast-paced home services environment
Desired Qualifications
- Previous experience in the HVAC, plumbing, electrical, or home services industry
- Previous experience using ServiceTitan software
- Experience with a multi-line phone system
- Experience scheduling service appointments
- Customer service or inside-sales experience in a service-based business
- Experience with ServiceTitan or within the home services industry
- Strong work ethic
- Excellent communication skills
- A willingness to learn
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.