Customer Service Representative- CSC (LegallyBlind/Visually Impaired candidates encouraged to apply
$29,120–$29,120 year
On-siteWinston-Salem, North Carolina, United States
Job Summary
Provide excellent service to customers and partners through phone calls and emails while assisting in meeting customer service goals and service level agreements. Maintain accurate records of customer interactions and services, ensuring strict confidentiality and privacy of customer and agency information. Utilize reference materials to assist in resolving inquiries, meet requirements as set by the government contract, and handle stressful situations professionally. Work a schedule that may include evenings, weekends, and holidays, including variable shifts. Demonstrate proficiency with Windows 10, Chrome, and assistive technology such as JAWS or Zoom Text for visual adaptation.
Required Qualifications
- High school diploma or equivalent
- Proficiency with Windows 10
- Proficiency with Chrome browser
- Typing speed of 30 wpm
- Proficiency with internet navigation
- Ability to multitask and use multiple computer programs at the same time
- Ability to work a schedule which may include evenings, weekends, and holidays, including variable shifts
- Excellent interpersonal skills and the ability to work in partnership with others
- Excellent verbal and written communication skills
- Ability to handle stressful situations in a professional manner
- Ability to learn and demonstrate knowledge of products and services that will be supported
- Ability to sit, type, and focus on computer work for long durations
- Ability to listen and speak with customers for long periods of time
- Windows 10 computer
- High-speed internet (cable, DSL, or fiber)
- Landline or VOIP phone service
- Demonstrated proficiency in the use of assistive technology with either JAWS and/or ZOOM text for visual adaptation
- Ability to verify identity and eligibility to work in the United States
Desired Qualifications
- Two years' customer service experience
- Bilingual in English and Spanish
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