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Crunch FitnessPosted 2 months ago

Customer Service Representative

$20,800–$31,200 year

On-siteRichmond, Virginia, United States

Part TimeLarge

Job Summary

Greet and check in members, guests, and prospective members while answering phone calls professionally. Inform prospects about membership options and promotions, then facilitate account updates and operate the POS system to accept payments. Ensure retail items are fully stocked and assist in maintaining club cleanliness. This part-time, hourly non-exempt role includes opening and closing shifts at Crunch Fitness, a leading fitness brand. Candidates must hold a high school diploma, CPR/AED certification, and demonstrate strong communication skills, with an ability to multi-task in a busy environment.

Required Qualifications

  • High school diploma or equivalent
  • CPR/AED certification (required)
  • Proficient reading and writing skills
  • Basic computer proficiency
  • Professional attitude
  • Upbeat and positive personality
  • Efficient and effective communication skills
  • Ability to multi-task and excel in a busy environment
  • Must be able to adjust and operate all club equipment
  • Ability to lift 50 lbs. and engage in physical activity, including lifting weights, squatting, bending, reaching, spotting, and prolonged standing/walking
  • Must be available for opening and closing shifts

Desired Qualifications

  • Customer service - 1 year (preferred)

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