Customer Service Representative
On-siteConnellsville, Pennsylvania, United States or Belcamp, Maryland, United States
Job Summary
Customer Service Representative responsible for managing orders and shipments, maintaining open order and inventory reports, coordinating communications with field sales and customers, processing engraving orders, directing technical inquiries, handling customer complaints and NCRs, processing credits, quoting pricing, managing freight and invoices, and supporting account managers to minimize slow-moving inventory. Requires a Bachelor's degree and multiple years of customer service and manufacturing experience; emphasizes strong communication, teamwork, and process-oriented mindset within a packaging/manufacturing context.
Required Qualifications
- Bachelor’s degree in business, management or a related position
- 3+ years of experience in a customer service role
- 3+ years in a manufacturing environment
- Proficiency in MS Word, Excel, Access, PowerPoint and Outlook required
- Strong interpersonal skills
- Demonstrated ability to work effectively in a team environment as well as independently
- Packaging industry experience (preferred)
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