Customer Service Representative

Process transactions including creating orders, sending acknowledgements, and managing Ecommerce orders. Respond to shipping, clerical, and technical questions by forwarding inquiries to engineering, sales, and field technicians. Approve quotes and orders from Account and Field Managers, reviewing contract terms, job costing, and discount levels to suggest price increases. Handle booking, changing, and cancelling travel arrangements for installers and sales personnel. Export forms, create Pro Forma Invoices, and monitor follow-ups on order requirements. Act as a liaison between customers and accounting to determine payment terms and forward customer complaints to sales. Perform all other duties as directed by the supervisor.