Customer Service Representative
$37,440–$37,440 year
RemoteUnited States
Job Summary
Handle incoming customer inquiries via phone, chat, SMS, and email while steering prospects to the appropriate team and resolving front-line issues. Support selected students by counseling concerns using published offers and documented practices. Document all interactions within Salesforce per standard operating procedures and escalate complex concerns to supervisors or enrollment managers. Assist with outbound call initiatives and provide feedback on service strategies. Maintain up-to-date product knowledge through continuous training and adhere to all company policies. The role operates Monday through Thursday from 1:00 p.m. to 10:00 p.m., Friday from 11:00 a.m. to 8:00 p.m., and Sunday from 9:00 a.m. to 6:00 p.m. Walden University serves adult learners across the U.S. and over 115 countries through its accredited online degree programs.
Required Qualifications
- High School Required
Desired Qualifications
- Bachelor's Degree Preferred
- 3+ years Customer service experience Preferred
- Proficient in relevant computer systems and internet applications such as: Microsoft Office (Word, Excel, Power Point)
- Excellent organizational, written and verbal communication skills
- Knowledge of administration and clerical processes
- Exceptional time management, follow-up, multi-tasking and problem-solving skills
- Ability to stay organized and work in a fast paced environment
- Energetic, Motivated, Solutions Oriented
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