Customer Service Representative
$41,662–$41,662 year
On-siteHartford, Connecticut, United States
Job Summary
Answer and place calls professionally while measuring call quality, knowledge, and resolution time. Use company resources to gather information and offer solutions that meet customer needs, focusing on obtaining vehicle releases from body shops, residences, and other locations. Handle internal and external inquiries with excellent written and verbal skills, utilizing MS Suite proficiency and attention to detail in a fast-paced environment. Bilingual skills are a plus. Occasional overtime may be required. This role serves as the primary face of Copart, facilitating connections between vehicle sellers and buyers globally through our virtual bidding platform.
Required Qualifications
- High School diploma
- Excellent customer service skills and attitude
- Excellent written and verbal skills
- Proficient with office equipment
- Attention to detail
- Problem-solving
- Computer proficiency - MS Suite
- Typing speed 45WPM
- Professional appearance
- Ability to multi-task in a fast-paced environment
- Bilingual skills a plus
- Occasional overtime as needed
Desired Qualifications
- One year of office support experience in a customer service role preferred
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