Customer Service Representative
$45,000–$70,000 year
On-siteCranberry Township, Pennsylvania, United States
Job Summary
Respond to customer inquiries by phone and email while preparing quotes, purchase orders, and returns. Provide pricing, product information, and lead times; monitor open orders to communicate shipment updates. Work closely with Sales, Production, Engineering, Purchasing, and Shipping to assist with product selection and technical questions. Process RMAs, warranty claims, and returns while maintaining accurate customer and order information in the ERP system. Follow up on outstanding requests and help identify opportunities to improve service processes. Maintain a positive, professional experience for every customer.
Required Qualifications
- 3+ years of Customer service experience
- manufacturing or industrial experience
- Strong written and verbal communication skills
- Excellent attention to detail and organizational skills
- Ability to multitask and prioritize in a fast-paced environment
- Comfortable working with numbers, pricing, and order information
- Proficiency with Microsoft Office, particularly Outlook and Excel
- High school diploma or equivalent
- Ability to learn technical products and understand customer requirements
- Strong problem-solving skills
- customer-first attitude
Desired Qualifications
- additional education
- Experience with an ERP or order management system
- a collaborative and supportive team environment
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