Customer Service Representative
$46,800–$49,920 year
On-siteVancouver, Washington, United States
Job Summary
Facilitate the order fulfillment process by responding to customer inquiries via phone, email, chat, and written correspondence while ensuring timely and accurate order entry. Complete customer quotes, resolve billing and order issues, and oversee new customer and item set-up following internal processes. Monitor customer inventory to alert sales and procurement functions regarding adverse stocking levels and maintain accurate pricing in the ERP system. Collaborate with Sales and Price Support Teams to confirm pricing, update records, and provide basic price quotes adhering to target margin guidelines. Communicate special requests, modifications, backorders, and shipping delays to appropriate customers and team members. Travel up to 5%.
Required Qualifications
- 3+ years related experience and/or training in a non-retail customer service environment
- High school diploma, G.E.D. or equivalent
- Proficient in MS Office, including Word and Excel
- Ability to learn internal database and software systems
- Travel: Up to 5%
Desired Qualifications
- Experience in a business-to-business account support and distribution role
- SharePoint, Outlook, and Teams experience
- Associate's degree in a business-related field
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