Customer Service Representative
$32,240–$32,240 year
On-siteMiami Gardens Broward County, Florida, United States
Job Summary
Connect with customers to cultivate lasting relationships and review, validate, and process transactions including check cashing, money transfers, and payments with accuracy. Enter and maintain customer information into a Point of Sale system while building new business through daily call campaigns and assisting with account management and collections. Perform duties outside the office for vehicle appraisals, store errands, and community events, while maintaining store appearance, security protocols, and vault management. Uphold compliance with all policies and laws, engage in ongoing training, and work efficiently in a fast-paced environment to meet performance standards. Maintain a full-time schedule with regular in-person attendance, including weekends.
Required Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Professional demeanor with customers and colleagues
- Meticulous attention to detail
- Ability to accurately enter data
- Proficiency in using phones
- Proficiency in using POS system
- Proficiency in Microsoft Office
- Proficiency in using other computer systems
- At least 18 years of age (19 in Alabama)
- Background check
- Ability to meet physical demands of this position
- Ability to remain in a stationary position, including standing up to 90% of the time
- Ability to move and transport up to 25 pounds
- Ability to move inside and outside of the store
- Ability to operate mechanical controls, such as a keyboard
- Valid driver's license
- Auto insurance
- Personal vehicle to use throughout the workday
- Ability to maintain a full-time work schedule
- Regular, in-person attendance
- Availability for weekends
Desired Qualifications
- Experience in check cashing
- Experience in document verification
- Experience in money order processing
- Prior cash handling experience
- Cash drawer/vault management experience
- Bilingual (English/Spanish)
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