Customer Service Representative
$31,200–$31,200 year
On-siteBirmingham, Alabama, United States
Job Summary
Connect with customers to cultivate lasting relationships and process transactions including check cashing, money transfers, and payments. Review, validate, and enter customer information with precision into the Point of Sale system while offering personalized financial services. Build new business by completing daily call campaigns and assist in account management by accepting payments and managing appointments. Perform duties outside the office such as vehicle appraisals, store errands, and participating in community events. Maintain store appearance, security protocols, and vault procedures while adhering to all compliance laws. Work a full-time schedule of at least 40 hours per week including weekends in a fast-paced environment.
Required Qualifications
- A high school diploma or equivalent
- Excellent verbal and written communication skills
- Professional demeanor with customers and colleagues
- Meticulous attention to detail
- Ability to accurately enter data
- Proficiency in using phones
- Proficiency in using POS system
- Proficiency in using Microsoft Office
- Proficiency in using other computer systems
- Must be at least 18 years of age (19 in Alabama)
- Valid driver's license
- Auto insurance
- Personal vehicle to use throughout the workday
- Must be able to remain in a stationary position, including standing up to 90% of the time
- Must be able to move and transport up to 25 pounds
- Must be able to move inside and outside of the store
- Must be able to operate mechanical controls, such as a keyboard
- Must be able to meet the physical demands of this position
- Must be able to maintain a full-time work schedule
- Must be able to have regular, in-person attendance
- Must be able to work weekends
- Must be able to work 40 hours per week
- Must be willing to undergo a background check
Desired Qualifications
- Experience in check cashing
- Experience in document verification
- Experience in money order processing
- Prior cash handling experience
- Prior cash drawer/vault management experience
- Bilingual (English/Spanish)
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