Customer Service Representative
$37,960–$37,960 year
On-siteTucson, Arizona, United States
Job Summary
Connect with customers to cultivate lasting relationships and process transactions including check cashing, money transfers, and payments with accuracy. Enter and maintain customer information into a Point of Sale system while building new business through daily call campaigns. Manage customer accounts, accept payments, and handle on-site tasks like vehicle appraisals and store errands. Maintain store appearance, security protocols, and vault procedures while adhering to all compliance standards. Work a full-time, in-person schedule of at least 40 hours per week, including weekends, in a fast-paced environment.
Required Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Professional demeanor with customers and colleagues
- Meticulous attention to detail
- Ability to accurately enter data
- Proficiency in using phones
- Proficiency in using POS system
- Proficiency in Microsoft Office
- Proficiency in using other computer systems
- At least 18 years of age (19 in Alabama)
- Valid driver's license
- Auto insurance
- Personal vehicle to use throughout the workday
- Ability to meet physical demands of remaining in a stationary position, including standing up to 90% of the time
- Ability to move and transport up to 25 pounds
- Ability to move inside and outside of the store
- Ability to operate mechanical controls, such as a keyboard
- Background check
- Ability to meet the physical demands of this position
- Ability to remain in a stationary position
- Ability to stand up to 90% of the time
- Ability to move and transport up to 25 pounds
- Ability to move inside and outside of the store
- Ability to operate mechanical controls
- Ability to operate a keyboard
- Full-time work schedule
- Regular, in-person attendance
- Weekend availability
- Minimum of 40 hours per week
Desired Qualifications
- Experience in check cashing
- Experience in document verification
- Experience in money order processing
- Prior cash handling experience
- Cash drawer/vault management experience
- Bilingual (English/Spanish)
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