Customer Service Representative
$31,200–$31,200 year
On-siteLawrenceville, Georgia, United States
Job Summary
Connect with customers to cultivate lasting relationships and process transactions including check cashing, money transfers, and payments. Enter and maintain customer information with precision into a Point of Sale system while managing daily call campaigns to build new business. Assist in account management, collections, and external tasks like vehicle appraisals and community events. Maintain store appearance, security protocols, and vault procedures while adhering to all compliance standards. Work a full-time schedule of at least 40 hours per week, including weekends, in a fast-paced environment.
Required Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Professional demeanor with customers and colleagues
- Meticulous attention to detail
- Ability to accurately enter data
- Proficiency in using phones
- Proficiency in using POS system
- Proficiency in Microsoft Office
- Proficiency in using other computer systems
- At least 18 years of age (19 in Alabama)
- Valid driver's license
- Auto insurance
- Personal vehicle to use throughout the workday
- Ability to meet physical demands of this position
- Ability to remain in a stationary position, including standing up to 90% of the time
- Ability to move and transport up to 25 pounds
- Ability to move inside and outside of the store
- Ability to operate mechanical controls, such as a keyboard
- Must be available for weekends
- Full-time work schedule
- Regular, in-person attendance
- Minimum of 40 hours per week
- Background check
Desired Qualifications
- Experience in check cashing
- Experience in document verification
- Experience in money order processing
- Prior cash handling experience
- Prior cash drawer/vault management experience
- Bilingual (English/Spanish)
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