Customer Service Representative
$31,200–$31,200 year
On-siteKnoxville, Tennessee, United States
EXPIREDKnoxville, Tennessee, United StatesOn-siteFull Time$31,200–$31,200 yearEntry LevelHigh School Or EquivalentLarge
Full TimeEntry LevelHigh School Or EquivalentLarge
Job Summary
Connect with customers to cultivate lasting relationships and process transactions including check cashing, money transfers, and payments while maintaining store appearance and security protocols. Enter and maintain customer information with precision into a Point of Sale system, build new business through daily call campaigns, and assist in account management and collections. Perform external duties such as on-site vehicle appraisals, store errands, and community events while adhering to all compliance standards. Maintain a full-time schedule with regular in-person attendance including weekends.
Required Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Professional demeanor with customers and colleagues
- Meticulous attention to detail
- Ability to accurately enter data
- Proficiency in using phones
- Proficiency in using POS system
- Proficiency in Microsoft Office
- Proficiency in using other computer systems
- At least 18 years of age (19 in Alabama)
- Valid driver's license
- Auto insurance
- Personal vehicle to use throughout the workday
- Ability to meet physical demands of this position
- Ability to remain in a stationary position, including standing up to 90% of the time
- Ability to move and transport up to 25 pounds
- Ability to move inside and outside of the store
- Ability to operate mechanical controls, such as a keyboard
- Background check
- Ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time
- Ability to move and transport up to 25 pounds
- Ability to move inside and outside of the store
- Ability to operate mechanical controls, such as a keyboard
- Ability to maintain a full-time work schedule with regular, in-person attendance
- Ability to work weekends
Desired Qualifications
- Experience in check cashing
- Experience in document verification
- Experience in money order processing
- Prior cash handling experience
- Prior cash drawer/vault management experience
- Bilingual (English/Spanish)
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