Customer Service Representative
$31,200–$37,960 year
On-siteCincinnati, Ohio, United States
Cincinnati, Ohio, United StatesOn-siteFull Time$31,200–$37,960 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Connect with customers to cultivate lasting relationships and process transactions including check cashing, money transfers, and payments while maintaining store appearance and security protocols. Enter and maintain customer information with precision into a Point of Sale system, build new business through daily call campaigns, and assist with account management and collections. Perform external duties such as vehicle appraisals and store errands, uphold compliance with all laws, and engage in ongoing training within a full-time, in-person environment.
Required Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Professional demeanor with customers and colleagues
- Meticulous attention to detail
- Ability to accurately enter data
- Proficiency in using phones
- Proficiency in using POS system
- Proficiency in Microsoft Office
- Proficiency in using other computer systems
- At least 18 years of age (19 in Alabama)
- Background check
- Ability to meet physical demands of this position
- Ability to remain in a stationary position, including standing up to 90% of the time
- Ability to move and transport up to 25 pounds
- Ability to move inside and outside of the store
- Ability to operate mechanical controls, such as a keyboard
- Valid driver's license
- Auto insurance
- Personal vehicle to use throughout the workday
- Full-time work schedule with regular, in-person attendance
- Availability for weekends
Desired Qualifications
- Experience in check cashing
- Experience in document verification
- Experience in money order processing
- Prior cash handling experience
- Cash drawer/vault management experience
- Bilingual (English/Spanish)
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