Customer Service Representative | Columbia Ancillary Services | Houtzdale
On-siteHoutzdale, Pennsylvania, United States
Job Summary
Represent the company professionally in all client and patient interactions while routing telephone calls to appropriate departments. Establish and maintain accurate client records, communicate with the billing department to ensure proper insurance reimbursement, and coordinate home medical equipment service schedules. Determine correct resolutions to client complaints, take corrective action, and monitor results. Prepare and secure Certificates of Medical Necessity (CMNs) as required. This part-time role is based in Houtzdale and offers competitive benefits. One year of experience in Home Medical Customer Service is preferred, along with insurance reimbursement knowledge.
Required Qualifications
- One year of experience in Home Medical (HME) Customer Service
- Insurance reimbursement knowledge
- health insurance billing experience
- Effective interpersonal skills
- time management skills
- organizational skills
- Strong communication skills in speaking and writing
- Organizational skills sufficient to maintain consistently accurate records
- Ability to recognize and direct information to the appropriate health care provider
- Computer skills that include word processing
- efficient use of the internet
- efficient use of e-mail
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