Customer Service Representative - Cockeysville MD

Customer Service Representative in Cockeysville, MD supported by a 4-6 week in-person training period with a transition to fully remote work. Responsibilities include answering calls and emails, handling inquiries, researching information, resolving customer complaints, providing product/service information, data entry, routing calls, and assisting students/parents with financial aid inquiries, procedures, eligibility, and deadlines. Requires Microsoft Office experience, ability to work in a fast-paced environment, ability to follow written and verbal instructions, and basic math skills. Salary $16.00 per hour (annualized to $33,280). Must live in Maryland. Training in-person then remote work from MD.