Customer Service Representative
$45,000–$50,000 year
Hybrid · Vaughan, Ontario, Canada
Vaughan, Ontario, CanadaHybridFull Time$45,000–$50,000 yearMid LevelBachelors DegreeUnknown
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Unknown
Job Summary
Customer Service Representative at CMP in Vaughan, ON, providing exceptional service to internal and external customers, acting as liaison for product information, processing orders and changes, managing CRM tickets, handling credit authorizations and RGAs, assisting with warranty and recalls, coordinating with sales and production to ensure customer satisfaction, and supporting e-commerce portals with day-to-day order processing and documentation.
Required Qualifications
- 1-3 years of Customer Service experience in a manufacturing environment, preferable in the marine industry
- 1-3 years of experience in E-Commerce portals, order processing, invoices, cancellations and changes
- 1-3 years of experience in preparing credit authorizations and Return Goods Authorizations (RGA)
- 1-3 years of experience in troubleshooting and investigating customer complaints, managing database records, and drafting status reports on customer service issues
- 1-3 years of order entry experience (Infor Visual is an asset)
- BSc degree in Business Administration or relevant field or equivalent work experience
- Knowledge of CRM systems and proficient at Microsoft Office/Software
- Excellent phone etiquette, verbal, written and interpersonal skills
- Customer Service training programs would be an asset
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