Customer Service Representative - Clifton
$34,320–$44,720 year
On-siteClifton, Colorado, United States
Job Summary
Conduct customer service operations by receiving and paying out money, maintaining accurate cash records, and processing transactions including deposits, checks, wires, and vault operations. Buy and sell currency from the vault while ensuring drawer limits are not exceeded, and resolve discrepancies as they arise. Assist with Synapsys events, manage safe deposit box access, and answer basic inquiries while cross-selling products. Compose business correspondence and utilize various software applications to complete daily tasks with minimal errors. Maintain a balanced cash drawer and adhere to all bank policies and procedures in a fast-paced, team-oriented environment.
Required Qualifications
- Customer Service oriented individual
- Basic skills in conflict resolution
- clear and effective verbal and written communication skills
- Ability to manage multiple tasks simultaneously in a fast-paced environment
- Basic mathematical and cash handling skills
- Sufficient in Microsoft Office programs and Adobe Acrobat
- Understanding of banking compliance regulations
- Familiar with basic fraud detection and location security
- Basic understanding of the features and benefits of Alpine Bank consumer and business products and services
- Understands the importance of maintaining confidential information
- Possession of, or ability to obtain, a valid State of Colorado Driver's License
- Regular and reliable on-site attendance
- good eyesight
- hand/finger dexterity
- ability to remain calm and professional with upset customers
- Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus
- ability to lift up to 75 pounds
Desired Qualifications
- Previous cash handling and/or customer service experience
- Alpine Bank Development Academy – Level I
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