Customer Service Representative
On-siteFlorence, South Carolina, United States
Florence, South Carolina, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Explain repair processes and insurance claim information to customers while maintaining knowledge of partner authorizations and billing requirements. Coordinate rental cars and tow services, ensure vehicle delivery, and monitor DRP assignments, estimates, and appointment rates. Secure payments, reconcile invoices, and maintain daily logs in Enterprise ARMS. Keep customer comfort items fresh and manage the waiting area. Perform other administrative tasks as assigned. This role supports Classic Collision's mission to deliver quality service with integrity.
Required Qualifications
- Must be at least 18 years of age
- Must have a valid driver's license and be eligible for coverage under company insurance policy
- Effective communication (written and verbal) and interpersonal skills
- Organization and multi-tasking skills
- Good time management
- The ability to adapt easily to fast-paced environment
Desired Qualifications
- Previous experience in customer service, sales, or other related fields
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