Customer Service Representative
$38,173–$45,149 year
HybridNew York City, New York, United States
Job Summary
Review and process applications for all DOHMH license applications, including routine data processing, record maintenance, and accuracy checks. Provide high-volume customer service to licensing applicants in person and via phone, answering calls, emails, and correspondence while assisting with interagency communication to resolve licensing issues. Perform ordinary mathematical computations for payments and attend required seminars, meetings, and trainings. This role supports the NYC Department of Consumer and Worker Protection's Licensing Division in ensuring fair competition across over 45 industries.
Required Qualifications
- Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list
- A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization
- one year of satisfactory clerical experience
- Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute
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