Customer Service Representative
On-site · Gauley Bridge, West Virginia, United States
Job Summary
Provide exceptional in-person customer service at City National Bank, serving as the first point of contact, addressing inquiries, guiding customers through banking products/services, processing transactions (deposits, withdrawals, transfers), and educating on self-service options and online/mobile banking while maintaining accurate records and complying with banking regulations. The role emphasizes professional demeanor, relationship-building, and collaboration with internal teams to resolve complex issues.
Required Qualifications
- High school diploma or equivalent; college degree preferred.
- Previous customer service experience in a banking or financial institution is a plus.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Proficient computer skills and familiarity with banking software and systems.
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