Customer Service Representative
On-siteInwood, West Virginia, United States
Job Summary
Provide exceptional customer service by promptly addressing inquiries and resolving issues as the first point of contact for clients. Serve customers in a professional manner while identifying their needs to recommend appropriate banking products and services. Process transactions accurately, including deposits, withdrawals, and transfers, and educate customers on self-service options for online and mobile banking. Maintain accurate customer records in compliance with regulations and collaborate with internal teams to address complex issues. Requires high school diploma, banking experience preferred, and proficiency in banking software. Competitive salary and comprehensive benefits available.
Required Qualifications
- High school diploma or equivalent
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Proficient computer skills and familiarity with banking software and systems
- Ability to work in a fast-paced environment and adapt to changing priorities
- Professional demeanor and ability to build rapport with customers
Desired Qualifications
- college degree
- Previous customer service experience in a banking or financial institution
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