Customer Service Representative
On-siteSan Pedro Sula, Cortés Department, Honduras
Job Summary
Build expert knowledge of company products and services while engaging customers in a friendly, professional manner to establish lasting relationships. Provide track and trace updates for shipments, continuously inform clients on order status, and resolve specific freight issues. Enter, update, and process customer orders on various interfaces, ensuring and confirming pickup and delivery appointments for drivers. Coordinate with other departments to clear customs paperwork and follow established procedures for processing bills. Solve problems and alleviate conflicts tactfully while prioritizing tasks and multitasking effectively. Fluency in English is required, and proficiency in Microsoft Office is essential.
Required Qualifications
- College diploma or University Degree
- Fluency in English
- Previous logistics or customer service experience
Desired Qualifications
- Ability to solve problems and alleviate conflicts or escalate tactfully
- Strong time management with an ability to prioritize and multitask
- Proficient in Microsoft Office, with aptitude to learn new software and systems
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