Customer Service Representative
$37,440–$37,440 year
On-sitePhoenix, Arizona, United States
Job Summary
Answer inbound calls from specified queues and process quotes, orders, and returns. Accurately process credit card authorizations, returns, request for histories, and reports while working closely with warehouse personnel, account managers, and branch managers to expedite escalated calls. Perform data entry, extract order and account information, and acknowledge emails as they arrive. Work quickly to provide substitutes for backordered items and resolve conflicts by communicating directly with the sales team and managers. Maintain a clear, friendly tone on the phone and remain logged into queues during business hours. Participate in Lunch and Learns to stay updated on product knowledge.
Required Qualifications
- Be a minimum of 18 years of age
- Be familiar with the use of Microsoft Outlook, Excel and SalesPad
- Be able to perform data entry in a computer and extract information on orders and accounts
- Have strong process analysis and improvement skills
- Have ability to multi-task with frequent interruptions
- Have a financial aptitude for understanding and facilitating profitable customer service order sales and fulfillment
- High School Diploma or equivalent education required
- Average computer literacy and experience required
Desired Qualifications
- some college recommended
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