Customer Service Representative
Remote · Charleston, West Virginia, United States or New York City, New York, United States
Job Summary
As a Customer Service Representative, you will be responsible for replying to calls and emails from the public, utilizing a knowledge base to respond to customer requests, and documenting communications in the database. The position requires fluency in English and/or Spanish, a high school diploma or GED, and the ability to obtain a Public Trust Security clearance. Ideal candidates will demonstrate strong communication skills, excellent customer service aptitude, and familiarity with operating policies and procedures.
Required Qualifications
- Fully fluent in English and/or Spanish (both written and verbal)
- High School diploma or General Educational Development (GED) certificate
- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
Desired Qualifications
- Ability to follow policies, procedures, and regulations.
- Ability to navigate a content management system, other applications, and related websites.
- Strong written and verbal communication skills.
- Excellent customer service, dependability, and time management skills.
- Keyboarding proficiency of at least 40 words per minute.
- Call Center (omnichannel) background a plus.
Additional Requirements
- Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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