Customer Service Representative
Remote · Oklahoma City, Oklahoma, United States or New York City, New York, United States
Oklahoma City, Oklahoma, United States or New York City, New York, United StatesRemoteFull TimeEntry LevelHigh School Or EquivalentUnknown
Type
Full Time
Level
Entry Level
Education
High School Or Equivalent
Company size
Unknown
Job Summary
Join CGS as a Customer Service Representative supporting a large Federal agency. Responsibilities include responding to customer calls and emails, utilizing a knowledge base to provide accurate information, and documenting communications. Candidates should be fluent in English and/or Spanish and hold a high school diploma or GED. Strong communication, customer service skills, and the ability to obtain a Public Trust Security clearance are essential.
Required Qualifications
- Fully fluent in English and/or Spanish (both written and verbal)
- High School diploma or General Educational Development (GED) certificate
- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.
Desired Qualifications
- Ability to follow policies, procedures, and regulations.
- Ability to navigate a content management system and related web sites.
- Strong written and verbal communication skills.
- Excellent customer service, dependability, and time management skills.
- Keyboarding proficiency of at least 40 words per minute.
- Call Center (omnichannel) background.
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