Customer Service Representative
On-siteMadrid, Madrid, Spain
Job Summary
Manage customer inquiries, orders, and service requests in a timely and professional manner while providing proactive updates for assigned accounts. Coordinate with Operations and internal stakeholders to ensure successful shipment execution and resolve routine issues related to shipments, order status, and pricing. Maintain accurate customer and transaction records in company systems, escalating complex issues when required to support continuous service improvement. This role acts as a key point of contact throughout the shipment lifecycle for World Courier, a global leader in specialty logistics for the pharmaceutical and healthcare industries.
Required Qualifications
- Minimum of 2 years of experience in customer service, customer support, order management, sales support or a related field
- Strong communication, organizational and problem-solving skills
- Customer-focused mindset with a high attention to detail
- Proficiency in Microsoft Office applications
Desired Qualifications
- Experience in logistics, transportation or healthcare services
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