Customer Service Representative

Delivers proactive and responsive support for assigned customer accounts to maintain service coverage and continuity. Processes routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment. Resolves standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery. Coordinates with internal and external parties, as needed, to address special orders, product availability questions, and fulfillment-related needs. Maintains accurate customer, order, and open issue records to support reliable transaction processing and service visibility. Escalates non-standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations.