Customer Service Representative
$31,200–$31,200 year
On-siteKingsport, Tennessee, United States
Job Summary
Connect with customers to cultivate lasting relationships and process transactions including check cashing, money transfers, and customer payments. Enter and maintain customer information with precision into a Point of Sale system while building new business through daily call campaigns. Assist in account management, collections, and payments, and perform duties outside the office such as vehicle appraisals, store errands, and community events. Uphold compliance with all policies and laws, maintain store appearance and security protocols, and engage in ongoing training. Work a full-time schedule of 40 hours per week in a fast-paced environment.
Required Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Professional demeanor with customers and colleagues
- Meticulous attention to detail
- Ability to accurately enter data
- Proficiency in using phones
- Proficiency in using POS system
- Proficiency in using Microsoft Office
- Proficiency in using other computer systems
- At least 18 years of age (19 in Alabama)
- Ability to meet physical demands of this position
- Ability to remain in a stationary position, including standing up to 90% of the time
- Ability to move and transport up to 25 pounds
- Ability to move inside and outside of the store
- Ability to operate mechanical controls, such as a keyboard
- Full-time work schedule with regular, in-person attendance
- Availability for weekends
- Minimum of 40 hours per week
- Background check
Desired Qualifications
- Experience in check cashing
- Experience in document verification
- Experience in money order processing
- Prior cash handling experience
- Prior cash drawer/vault management experience
- Bilingual (English/Spanish)
- Valid driver's license
- Auto insurance
- Personal vehicle to use throughout the workday
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