Customer Service Representative
$43,680–$43,680 year
On-siteMontclair, California, United States
Job Summary
Connect with customers to cultivate lasting relationships and process transactions including check cashing, money transfers, and payments with accuracy. Enter and maintain customer data into a Point of Sale system while offering personalized financial services and building new business through daily call campaigns. Manage customer accounts, conduct on-site vehicle appraisals and store errands, and uphold security protocols for vault and cash drawer operations. Maintain store appearance, comply with all regulations, and engage in ongoing training within a fast-paced environment. This role requires a full-time schedule with regular in-person attendance, including weekends.
Required Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Professional demeanor with customers and colleagues
- Meticulous attention to detail
- Ability to accurately enter data
- Proficiency in using phones
- Proficiency in using POS system
- Proficiency in Microsoft Office
- Proficiency in using other computer systems
- At least 18 years of age (19 in Alabama)
- Background check
- Ability to meet physical demands of this position
- Ability to remain in a stationary position, including standing up to 90% of the time
- Ability to move and transport up to 25 pounds
- Ability to move inside and outside of the store
- Ability to operate mechanical controls, such as a keyboard
- Full-time work schedule with regular, in-person attendance
- Availability for weekends
- Minimum of 40 hours per week
Desired Qualifications
- Experience in check cashing
- Experience in document verification
- Experience in money order processing
- Prior cash handling experience
- Prior cash drawer/vault management experience
- Bilingual (English/Spanish)
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