Customer Service Representative
$31,200–$31,200 year
On-siteAlbany, Georgia, United States
Job Summary
Connect with customers to cultivate lasting relationships and process transactions like check cashing, money transfers, and payments while maintaining store appearance and security protocols. Enter and maintain customer information with precision into the Point of Sale system, build new business through daily call campaigns, and assist in account management by accepting payments and managing appointments. Perform duties outside the office including vehicle appraisals and store errands, while engaging in ongoing training to stay current on product changes. Maintain a full-time, in-person schedule including weekends with regular attendance.
Required Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Professional demeanor with customers and colleagues
- Meticulous attention to detail
- Ability to accurately enter data
- Proficiency in using phones
- Proficiency in using POS system
- Proficiency in using Microsoft Office
- Proficiency in using other computer systems
- At least 18 years of age (19 in Alabama)
- Valid driver's license
- Auto insurance
- Personal vehicle to use throughout the workday
- Ability to meet physical demands of this position
- Ability to remain in a stationary position, including standing up to 90% of the time
- Ability to move and transport up to 25 pounds
- Ability to move inside and outside of the store
- Ability to operate mechanical controls, such as a keyboard
- Must be able to maintain a full-time work schedule
- Must be able to attend regularly, in-person
- Must be able to work weekends
- Must be able to work 40 hours per week
- Must be able to pass a background check
Desired Qualifications
- Experience in check cashing
- Experience in document verification
- Experience in money order processing
- Prior cash handling experience
- Prior cash drawer/vault management experience
- Bilingual (English/Spanish)
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