Customer Service Representative (Catalan)
Remote · Porto, Porto, Portugal or Braga, Braga, Portugal
Job Summary
Catalan-speaking Customer Service Representative to join Braga-based team in a remote, fixed-term role (6 months) with potential extension. Responsibilities include handling inquiries across channels, delivering prompt and courteous support, resolving issues to support customer satisfaction, maintaining professional interactions, collaborating with colleagues to achieve team goals, and sharing insights to improve processes. Requirements emphasize native Catalan (oral and written) and English at B2 level, strong communication skills, ability to work with standard procedures, troubleshoot technical inquiries with guidance, quick learning of new software, problem-solving, and a collaborative, detail-oriented approach. Offered benefits include competitive salary with incentives and access to travel perks within a leading global travel & tourism brand.
Required Qualifications
- Native / fluent in Catalan both verbal and written. Fluent in English (minimum B2 level)
- Previous experience in customer service would be advantageous
- Strong verbal and written communication skills across various platforms (phone, email, chat, social media)
- Basic understanding of customer service principles and the ability to follow standard procedures
- Ability to handle technical inquiries and troubleshoot common issues with guidance
- Ability to quickly learn new softwares and technologies
- Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment
- Organized, detail-oriented, and able to manage multiple tasks simultaneously
- Willingness to learn and adapt in a fast-paced or evolving support environment.
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