Customer Service Representative

As a Customer Service Representative at Carma, you’ll be the friendly voice for customers in Sydney, helping buyers and sellers navigate the car journey. You’ll interact across phone, email, chat, and social media, guide customers from bookings to handovers, build trust, and proactively solve problems to keep the experience seamless. You’ll collaborate with Buying, Sales and Delivery teams to manage schedules and follow-ups, maintain accurate CRM records, and contribute ideas to improve processes and customer experience. The role is fully onsite at our HQ offices in Surry Hills on a rotating roster, requires a background in customer service, strong communication across channels, tech-savviness with CRM systems, organization, empathy, and a willingness to learn about cars. Perks include open-plan offices with coffee, snacks, rooftop drinks, and employee discounts on Carma cars and parts, with a commitment to diversity and safe work practices.