Customer Service Representative

Client-facing role delivering banking services: assist clients with day-to-day banking needs, engage with clients to find the right financial solutions, connect clients to appropriate team members, and contribute to a positive client experience. Responsibilities include answering questions, assisting with transactions, solving problems, leveraging digital tools (mobile banking), and promoting financial products. Key skills include client service, empathy, interpersonal communication, digital literacy, problem solving, and a commitment to accuracy and standards compliance. This role is on-site, with flexibility to work at multiple banking centres within a reasonable travel distance, and may include evenings and weekends.