Customer Service Representative
On-siteMatthews, North Carolina, United States
Matthews, North Carolina, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Greet and provide extraordinary customer service to internal and external customers. Monitor work volume scheduled for the center and recommend load level requests when necessary. Coordinate Rental Car and Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes. This role supports Caliber Collision's mission to restore the rhythm of customers' lives through safe, holistic automotive care across 1,700 centers nationwide.
Required Qualifications
- 1+ years of experience within a customer facing environment
- Effective verbal and written communication skills
- Ability to navigate multiple software systems, i.e., Microsoft Office Suite
- Ability to work in a collaborative environment
- Must be eligible to work in the U.S. with no restrictions
Desired Qualifications
- Ability to provide personable, friendly customer service to internal and external customers
- Ability to work in a fast-paced environment
- Maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes
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