Customer Service Representative
On-siteRaleigh, North Carolina, United States
Raleigh, North Carolina, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Greet and provide extraordinary customer service to internal and external customers while monitoring work volume to recommend load level requests. Coordinate Rental Car and Tow companies to deliver one-stop service, maintaining a broad knowledge base of insurance partner requirements for authorizations, billing, and load level processes. Navigate multiple software systems including Microsoft Office Suite and work through competing priorities in a fast-paced environment. This role supports Caliber Collision's mission to restore the rhythm of customers' lives across 41 states.
Required Qualifications
- 1+ years of experience within a customer facing environment
- Effective verbal and written communication skills
- Ability to navigate multiple software systems, i.e., Microsoft Office Suite
- Ability to work in a collaborative environment
- Must be eligible to work in the U.S. with no restrictions
Desired Qualifications
- Ability to provide personable, friendly customer service to internal and external customers
- Ability to work in a fast-paced environment
- Maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes
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