Customer Service Representative
On-site · Leesburg, Virginia, United States
Job Summary
Customer Service Representative at Caliber Collision in Leesburg, VA: greet and provide extraordinary customer service to internal and external customers; monitor work volume and recommend load level adjustments; coordinate Rental Car/Tow providers to deliver one-stop service; maintain knowledge of insurance partner requirements regarding authorizations, billing, and load level processes. Must have 1+ year in a customer-facing role, be able to navigate multiple software systems (e.g., Microsoft Office), communicate effectively, and thrive in a fast-paced, collaborative environment. Caliber emphasizes equal opportunity employment and support for employees with accommodations when needed.
Required Qualifications
- 1+ years of experience within a customer facing environment
- Effective verbal and written communication skills
- Ability to navigate multiple software systems (e.g., Microsoft Office)
- Ability to provide personable, friendly customer service
- Ability to work in a collaborative environment
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.