Customer Service Representative
On-siteTampa, Florida, United States
Job Summary
Greet and provide extraordinary customer service to internal and external customers, monitor work volume scheduled for the center, and recommend load level requests when necessary. Coordinate Rental Car and Tow companies to provide one-stop service while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes. Navigate multiple software systems including Microsoft Office Suite and work through competing priorities in a fast-paced environment. Requires 1+ years of experience in a customer-facing role with effective verbal and written communication skills. Caliber Collision is one of the nation's largest auto collision repair providers across 41 states, committed to restoring the rhythm of customers' lives.
Required Qualifications
- 1+ years of experience within a customer facing environment
- Effective verbal and written communication skills
- Ability to navigate multiple software systems, i.e., Microsoft Office Suite
- Ability to work in a collaborative environment
- Must be eligible to work in the U.S. with no restrictions
Desired Qualifications
- Ability to provide personable, friendly customer service to internal and external customers
- Ability to work in a fast-paced environment
- Maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes
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