Customer Service Representative - Caledonia Area
$43,000–$63,000 year
On-siteCaledonia, Michigan, United States
Job Summary
Respond to customer inquiries regarding product specifications, order status, and delivery schedules. Investigate and resolve customer complaints related to product quality, defects, or shipping errors. Collaborate with production, quality control, and logistics teams to address concerns and expedite resolutions. Maintain accurate records of customer interactions, transactions, and resolutions in the CRM system. Provide technical information and support for manufactured products. Process customer orders, returns, and exchanges in accordance with company policies. Identify and escalate recurring customer issues to management for process improvement opportunities. This role supports leading companies in Caledonia, MI, where quality over speed is valued in hiring.
Required Qualifications
- High school diploma or equivalent
- 2+ years experience in customer service
- Excellent communication skills, both written and verbal, with the ability to explain technical information clearly
- Proficient in CRM software and Microsoft Office Suite
- Ability to understand and interpret customer needs related to manufacturing products
- Strong problem-solving skills with a focus on customer satisfaction
Desired Qualifications
- some college
- Experience with ERP systems (e.g., SAP, Oracle)
- Familiarity with manufacturing processes or product lifecycle
- Ability to read and interpret technical documents or blueprints
- Certification in a relevant area (e.g., Lean Six Sigma, APICS CPIM)
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