Customer Service Representative

Act as a liaison between the company and clients to provide product and service information, answer inquiries, and resolve emerging problems with accuracy and efficiency. Assist with onboarding new customers by managing account setups in the company system, following up on shipment status, and identifying opportunities to meet client demands. Liaise with intercompany departments regarding potential client setups and manage Continuous and Single Transaction Bond activities for the US Northern Border Brokerage Division. Review and prepare orders according to customer requirements, monitoring the fulfillment process until transaction completion. Maintain a well-organized calendar to balance meetings, tasks, and future initiatives while demonstrating meticulous attention to detail in a fast-paced environment.