Customer Service Representative
$33,280–$33,280 year
On-siteMansfield, England, United Kingdom or Mansfield, Ohio, United States
Job Summary
Provide exceptional customer service via phone, email, and other channels by assisting clients with memberships, billing, cancellations, refunds, and account maintenance. Respond to inquiries promptly, accurately document interactions, and complete Camera Safety Audits while maintaining electronic records. Manage administrative projects including reports, spreadsheets, and SOP updates while following company policies and collaborating with the team. This role supports the Customer Experience team across multiple express car wash brands, offering competitive pay, comprehensive benefits, and a 401(k) match.
Required Qualifications
- High school diploma or GED
- Minimum of 2 years of customer service experience, preferably in a fast-paced environment
- Strong verbal and written communication skills
- Proficiency with Microsoft Outlook, Word, and Excel
- Excellent organizational skills and attention to detail
- Ability to manage multiple priorities and meet deadlines
- Ability to maintain confidentiality and exercise sound judgment
- Reliable transportation with dependable attendance
Desired Qualifications
- Administrative or office support experience
- Experience handling escalated customer concerns
- Experience using CRM, POS, or membership management software
- Experience reviewing documentation, reports, or records for accuracy
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