Customer Service Representative
On-siteGeorgetown, Kentucky, United States or Hebron, Ohio, United States
Job Summary
Customer Service Representative responsible for delivering a positive customer experience through timely communication and accurate handling of the full order life cycle, including order processing, confirmation via phone/email/EDI, changes, and issue resolution. Responsibilities include verifying shipping, billing, pricing, and purchase order information; updating customer files with pricing and delivery instructions; supporting sales staff in the field; maintaining ongoing communication with internal and external customers; data entry and order intake collaboration; auditing POs for pricing, quantity, terms, ETA, carrier, and shipping instructions; processing product returns per procedures; and ensuring compliance with safety, quality, and regulatory policies.
Required Qualifications
- 2+ years of experience in Customer Service or similar discipline
- Chemical Distribution or Manufacturing is a plus
- Capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills
- Excellent interpersonal skills with a passion for collaboration
- Skilled at working in a fast-paced, deadline-driven environment to prioritize heavy workload and multitasking
- Willingness to work overtime, have on-call hours, or work after hours
- Experience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools
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