Customer Service Representative
$31,200–$31,200 year
On-sitePewaukee, Wisconsin, United States
Job Summary
Process customer orders via phone, email, EDI, and chat while managing backorder and open order reports. Utilize the SAP system to enter orders, verify availability and pricing, and resolve issues regarding fulfillment, shipping, billing errors, and product functionality. Answer general inquiries to ensure timely order completion and handle customer complaints or delivery problems through outbound calls and multiple contacts. Collaborate with the sales team, internal graphics team, and suppliers to create accurate art proofs and communicate product or sales issues. Respond to internal and external requests while maintaining high organizational skills for autonomous email management.
Required Qualifications
- Associates/Bachelor's Degree
- 3-5 years related experience
- Proficiency in Word
- Proficiency in Excel
- Proficiency in Microsoft Outlook
- Ability to learn a broad range of both products and vendors
- Ability to use a keyboard
- Ability to use a calculator
- Ability to use a telephone
- Ability to sit frequently
- Ability to talk frequently
- Ability to hear frequently
- Ability to stand occasionally
- Ability to stoop occasionally
- Ability to kneel occasionally
- Ability to crouch occasionally
- Ability to crawl occasionally
- Ability to lift 10 lbs
- Ability to adjust vision for close vision work
Desired Qualifications
- Knowledge of SAP
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