Customer Service Representative
$36,354–$36,454 year
On-site · Nashville, Tennessee, United States
Job Summary
The Customer Service Representative is responsible for delivering exceptional customer service to guests and employees at the airport. Key duties include answering inquiries about flight information, airline services, and baggage handling, operating lost and found services, and ensuring smooth passenger flow during peak hours. Candidates should possess strong communication skills, experience in customer service, and the ability to maintain composure under pressure. Knowledge of airport operations and computer skills are essential. This role requires engagement with diverse travelers, providing multilingual assistance as needed.
Required Qualifications
- H.S. Diploma or equivalent
- At least one year experience in a customer service-related field
Desired Qualifications
- Associate's degree in a related field
- 2-4 years' experience in the hospitality, customer service or related field
- 2-4 years' Fluency in additional languages
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