Customer Service Representative

Customer Service Representative role delivering exceptional service to BMO customers and prospects in a branch context. Responsibilities include identifying customer needs, advising on financial solutions best suited to the customer, initiating referrals to BMO colleagues, handling banking transactions and inquiries, promoting digital and self-serve options, and contributing to branch business results and customer experience. The role involves collaborating with branch and market teams, supporting risk and regulatory compliance practices, and potentially working at multiple branches with flexible scheduling. Strong interpersonal skills, active listening, problem-solving, and the ability to build rapport with customers are essential.