Customer Service Representative

Customer Service Representative at BMO in Ville de Quebec, providing exceptional service to customers and prospects, identifying needs, offering guidance on banking solutions, handling transactions, directing referrals to colleagues, and supporting branch operations and risk/compliance processes. Emphasizes needs-based conversations, use of digital/self-serve options, multi-channel collaboration, and delivering a personal customer experience with a focus on accuracy and efficiency. Part-time role with potential variation in schedule across branches or channels; no prior experience required, post-secondary degree or certification desirable.