Customer Service Representative

Customer Service Representative delivering exceptional service to BMO customers and prospects in a part-time branch role. Responsibilities include identifying customer needs, providing guidance on financial solutions, handling transactions, escalating complex issues, and collaborating with branch colleagues to enhance the customer experience. The role involves promoting digital/self-serve options, performing routine banking tasks, supporting branch operations, and ensuring compliance with risk and regulatory requirements. Fluency in English with Cantonese/Mandarin preferred; availability Monday–Saturday and 3–5 days per week, with possible multiple branch assignments based on market needs.